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Privacy Policy

Our privacy policy is simple… • We do not share any personal information we collect on you with any other organisations or individuals. • We keep all information you provide to us, no matter how or why you provide it, completely confidential. • Only those employees and contractors we specifically employ with relevant business duties may access personal information, and only to perform their duties. They are strictly prohibited from any other use. • No personal information will be provided to any third party, except of course in the unusual event should we be required to do so by law. • By using any of the forms on our website, you implicitly agree to be bound by our privacy policy and legal disclaimer. • By using any of the forms on our website you agree to have your email address added to our mailing list. • You may receive periodic mailings from us with information on services or news. If you do not wish to receive such mailings, please let us know by contacting us. All emails sent will give you the option to unsubscribe. • Whilst we take all reasonable precautions to protect any personal data users may input via this website we cannot be responsible for and therefore exclude all liability for loss or misuse of personal data which is intercepted or otherwise accessed by unauthorised persons. • We are committed to complying with EU and U.K. data protection laws to the extent that they apply to our use of personal information. • You have the right to ask us for a copy of your personal data and have the right to amend or delete the data. Your right to know • Contact details for our company representative can be found on our contact us page. • By filling in the sign up newsletter sign up form on our website, you are giving us your consent to use your personal data for periodic mailings. • You may receive periodic mailings from us with information on services or news. If you do not wish to receive such mailings, please let us know by contacting us. All emails sent will give you the option to unsubscribe. • We will retain your data until you instruct us to remove it or decide to unsubscribe from our newsletter. • Your personal data might be accessed by web developers and other contractors providing us with newsletter functionality. • It is possible that you data might be access outside of the EU. Namely [******]. The safeguards we are using are a contract between us and the receiving company that includes the EU model data protection clauses. • Your personal data will be stored until you tell us otherwise. • In case you would like to exercise any of your GDPR related rights (the right to access, rectification, erasure, restriction of processing and right to data portability) please contact us via email or contact us form that can be found on Contact us page. • You have right to lodge a complaint with supervisory authority. • It is not contractually binding to provide us your personal data to receive newsletter from us. • Personal data provided via Newsletter subscription form are not profiled and there is not automated decision making applied. • We will not use personal data provided via Sign up form for any other purpose than described above. Cookies and tracking In order to improve the overall experience of visiting our website, we use a server-based log to collect anonymous information about our website visitors. This data is only used to generate statistical charts and will not be used in any other way. Use of Cookies on our website By using this site, you have given us consent to use cookies. Cookies are small text files that are stored on your computer when you visit a website. They are mainly used as a way of improving the website functionalities or to provide more advanced statistical data. Google Analytics Our website uses Google Analytics which relies on cookies to generate more advanced visitor charts and data mining reports. Similarly to our server-based logs, Google Analytics collects anonymous information that will not be used to identify our website visitors. Login system Our website contains password protected area(s) that require a user to login. This login system offers to remember the user email address if the relevant box is ticked. Ticking the box will create a cookie that will automatically expire after 1 year or if the box is un-ticked on a subsequent visit. Controlling Cookies Your web browser (the software you use to access our website) should allow you to control the cookies that it stores on your computer. Please refer to the relevant supplier’s website to find out more. If you feel that this site is not following its stated information policy, you may contact us by phone, email or post. Changes to this policy We will post any changes to this policy on our website. Those changes will then apply to any future use by you of our website.

Payment Methods and Security:

We accept Visa, MasterCard, Bank Checks, Bank Transfers and PayPal payments. Our cards and payment processor is PayPal with their proven security measures that guarantee you peace of mind on the safety of your transactions with us.

Shipping and Delivery:

We make every effort to deliver your shipment as quickly as possible. Generally we will ship your order within a day of receiving your confirmed order. However, due to high sales volumes, there may be situations whereby the product you ordered is out of stock. In such situations, we will contact and inform you of the wait period and when you can expect delivery.

Standard Shipping generally can take up to 2 to 5 working days for delivery allowing for national holidays.

Returns Policy:

In the unlikely event that a return is required, all parts and items of the products must be returned undamaged, in the original packaging together with all accompanying manuals and literature within 90 days from receipt of the product. All returns require a Return Merchandise Authorization (RMA). An RMA must be requested within 90 days of the original invoice date or lease date for non-defective product. Thereafter, all sales are final. Returns are limited to one(1) product per customer. 90 day returns is only for UK customers. All items must be returned in "as new" condition in the original packaging and have all accessories. Returns will be charged a 20% restock fee. Shipping charges are non-refundable. When returning product, use a carrier that has tracking capabilities. The customer assumes responsibility for insuring the return shipment and filing the claim for lost or damaged returns. Shipping damage must be reported within a week of receipt of the shipment from

Refunds will be issued in the same method used for payment. Refunds will be issued within 7-14 days of receiving the returned merchandise.

5-Year Warranty:

Our products are covered by the1 to 5-year  manufacturer warranty with the following terms: 

WE warrants that our products to be free of defects for a period of five years. We will repair or at our option replace any product that is defective. The warranty covers defects in workmanship and defective components. It does not cover damage caused by abuse, moisture damage or water. QUANTUM SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO QUANTUM PRODUCTS AND CONTENT. IN NO EVENT WILL QANTUM BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Please note that 5 year warranty terms do not apply to product purchased prior to August 2012. Products purchased prior Aug 2012 are covered by a 2 year warranty from date of purchase.